Accessibility Statement

At Flameline, we are committed to improving digital accessibility for people with disabilities. We continually review the experience of our website and work to make our products, services, and information easier for everyone to use.

Our commitment

We use WCAG 2.2 Level AA as a reference for our ongoing accessibility efforts.

Accessibility is an ongoing process. We review our website as content, technology, and customer needs change, and we prioritize practical improvements that support equal access.

Ongoing accessibility work

Our ongoing work includes:

• Providing useful alternative text for informative images and empty alternative text for decorative images.
• Using semantic page structure, descriptive headings, and native controls where practical.
• Supporting keyboard navigation, visible focus, and appropriate focus management for menus, drawers, dialogs, search, and product media.
• Improving form labels, error messages, and status updates so important information can be perceived by screen reader users.
• Reviewing color contrast, motion preferences, responsive reflow, and content usability at increased browser zoom.

Third-party content

Some features, payment services, social content, or other applications are provided by third parties that we do not directly control. We consider accessibility when selecting and reviewing these services and encourage our vendors to provide accessible experiences. If a third-party feature creates a barrier, please contact us so we can help and investigate available alternatives.

Feedback and assistance

We welcome feedback about the accessibility of our website. If you encounter a barrier, need help browsing our fireplace collections, or would like assistance completing a purchase, please contact our customer support team.

Last updated: August 12, 2026