Accessibility Statement

for Flameline

At Flameline, we are committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and working to apply the relevant accessibility standards to provide equal access to all of our users.

Our Commitment

We firmly believe that the internet should be available and accessible to anyone. We are committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability. To fulfill this, we are actively working towards adhering to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content more accessible for people with a wide array of disabilities, including visual, motor, auditory, and cognitive disabilities.

Accessibility Features on Our Website

We are continuously taking steps to improve our website's accessibility. To assist users with varying needs, we have implemented an accessibility widget that allows visitors to adjust specific UI and design elements—such as text size, color contrast, and animations—to better suit their personal preferences.

Furthermore, our ongoing efforts include:

• Working to provide descriptive alternative text (Alt text) for informative images, including our electric fireplace catalogs and promotional banners.
• Structuring our pages with consistent HTML headings for easier keyboard navigation and screen reader compatibility.
• Ensuring high color contrast for optimal readability across our store.

Third-Party Content

While we strive to make every page accessible, Flameline may contain links to third-party websites or utilize third-party applications (such as social media feeds or specific payment gateways) that we do not directly control. We cannot guarantee the accessibility of external content, but we encourage our third-party vendors to provide accessible and user-friendly digital content.

Feedback and Contact Information

Despite our ongoing efforts to make our website fully accessible, there may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or lack an adequate technological solution.

We welcome your feedback on the accessibility of our website. If you encounter any barriers, require assistance with browsing our fireplace collections, or need help completing a purchase, please do not hesitate to contact our customer support team.